CRM Specialist

Sales and Marketing Team 

ForwardKeys is a travel analytics company, providing data on travel trends to different kinds of businesses, from hotels to destination marketing organization and travel retailers.

We are looking for a proactive, enthusiastic, and organized salesforce expert to help us better manage company data working with different teams, like sales, marketing, product, finance IT, and customer success.

Since we are a small company, your tasks will be very diverse. They will range from Salesforce admin tasks, to training teams in using the tool correctly, to organizing and managing our CRM system and sales contacts database. Additional objectives are to perform business analyses and thereby supporting the marketing and sales team in improving conversion rates.

You will report on KPIs monthly. These will be discussed with the team to improve marketing content and campaigns. These insights will be used for the planning and execution of campaigns, the optimization of lead scoring, nurturing, conversion and improving the marketing-sales process.

The position

  • Salesforce admin, reflecting product updates in the system.
  • Salesforce coach, training the sales team in correctly tracking their contacts and opportunities.
  • Ensuring correct integration of additional tools, like Hubspot, an ERP system and Zendesk.
  • Analyse marketing and sales metrics and report on points of improvement.
  • Support with the building and monitoring of marketing campaigns.

Personal skills and experience

  • Study area: A bachelor or master’s degree in business, marketing, communications, or a related field.
  • Be proficient in English.
  • Experience working Agile.
  • Familiarity with product marketing principles and persona development.
  • Familiarity with marketing automation and segmentation.
  • Knowledge of: Salesforce (process builder, workflow rules, roll-up helper, …), HubSpot, Google Analytics, Zendesk and other tools connected to SalesForce.

Nice to have

  • International experience
  • Being a team-player
  • Full time, indefinite contract.
  • Be part of a fun, successful yet stable, young, and exciting company.
  • Nice and dynamic working environment.
  • Flexible working hours.
  • English, Spanish and yoga classes.

ForwardKeys is an innovative travel analytics company. It was established in 2010 when the founders realised that the air reservation data used by airlines could serve every industry with an interest in global travellers. Since then, we have built an online platform through which our clients monitor and qualify traveller flows, map global demand, and forecast travel trends. Our team now comprises over 70 people and continues to grow – and we are always looking to develop new datasets and products to help our clients understand the travel landscape.

The working environment at ForwardKeys is international, challenging and flexible:

International because our employees come (and work) from all around the world, just like our clients.

Challenging is making the transition from a start-up to a bigger company, and everything that entails – from developing and selling new products to seeking and seizing new opportunities.

Flexible means we understand that doing your job well is more important than being in the office from 9 to 6. To ensure everyone is working towards the same goals, we have biannual company weeks during which we make sure to have fun.

You will have the possibility to partially work remotely from your most convenient location. Nevertheless, your presence in our Headquarters in Valencia, Spain will be linked to specific purposes, what we call “Key moments that matter.”  At times when it is valuable to bring people together, impacting the commitment, stickiness, productivity, and desired outcomes.

If you think you fit our company culture and have what it takes to contribute towards ForwardKeys’ continued success, please send an email to jobs@forwardkeys.com (mentioning the job title in the subject line) or apply by filling in the form.

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