ForwardKeys Privacy policy

ForwardKeys Privacy policy

Forward Data S.L. (the “Company” or “We/us”) is committed to respecting and protecting the privacy of all visitors of our Website (www.forwardkeys.com) and any other ForwardKeys’ domain that expressly links to this document. This Privacy Policy explains our practices regarding the use of personal data collected and processed through our Website or otherwise provided to us by email or via other sites that link to us.

This Privacy Policy is incorporated into, and part of, the ForwardKeys Terms and Conditions.

1. User consent

By accessing to or using our Website, and in particular by providing your personal information to us, or contacting us for any reason, you are required to explicitly accept this Privacy Policy and provide us with full consent, when needed, to the collection, storage and processing of personal data for which you are responsible in accordance with the terms set out in this policy, including the sending of electronic communications, as the case may be.

If you wish to receive commercial communications (defined below), you can expressly subscribe to our newsletter or check the corresponding tick box. Once you have subscribed, you may opt out by sending a notification to info@forwardkeys.com or by clicking the unsubscribe link from all future emails in our email communications, or using the opt-out form at update your email preferences.

2. Personal data collection

 Newsletters: Upon subscribing to our newsletters, we will collect the following data: email address, which we will consider to be personal if it is not a corporate or professional email account, and your name. This data is obligatory and if it is not provided you will not be able to subscribe. This data is used for processing your request and contacting you for further communications, and in any event will be processed pursuant to these terms.

Webinar Registration: On registering for one of our Webinars, we will collect the following data: First name, Last name, Company name, address and country, VAT number, Email and Phone number. This data is obligatory and if they are not provided, an account cannot be created.

Contacts, leads, clients: On requesting contact with us, asking for any document download, we collect your First Name, Last Name, Email, Industry, Company Name, Country, and also the contents of your message to us. This data is obligatory and if it is not provided, we cannot respond correctly to you.

3. Use of personal data

General. Your Personal Data is solely used by us for the development of our contact with you, for the provision and management of your account and the Services provided, to provide you access to any webinar you subscribed to, to measure and improve our services and features, to provide you with customer support, for compliance with the Terms and Conditions and other legal communications, and to carry out our obligations under any contract between us, and more generally to comply with regulatory and judicial procedures, resolve disputes between us, to prevent fraud and abuse, and to protect our legitimate interests.

The legal basis of this processing is your consent, as well as our legitimate interest to contact you and respond to your requests and for our leads and clients, for entering into and performing our contract. If you opt-in, we will also send our newsletters, notification emails or commercial communications in general about the Services and products and any new features, offers or promotions offered by us.

We may process such information internally on an aggregated non-identifiable basis for establishing user general attributes and profiles, understanding better the use of our services and our clients’ needs, and improving our services.

Disclosure. We treat your Personal Data with strict confidentiality in accordance with applicable law. However, we shall disclose any information about you or your use of our Website, in compliance with a legal or regulatory obligation or in order to correctly deliver our services or perform other obligations in accordance to the applicable regulations and rules set forth in the our Website Terms and Conditions and commercial contracts with you, or in the event of a sale or change of control of the Company. Your data is also processed by our third party service providers (hosting, data management, CRM, etc.) under contracts providing the required guarantees.

International transfer: Your contact data may be accessed on a confidential and secure basis by our overseas staff and contractors as we provide our services and support globally.

4. Data Retention.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, or until the deactivation of your account either by you or by us. After that period, the data will be retained (in a blocked and secure manner) for the required period of legal and administrative liability and to comply with legal obligations and other purposes set out above, which may be up to 10 years according to current applicable law.

5. Commercial Communications.

By ticking the corresponding check box or subscribing to our newsletter, you expressly consent to receive electronic commercial communications regarding the subject matter of the Website and other Services in accordance to applicable law, including alerts, notices, newsletters, offers and promotions. If you do not wish to receive information from us you can expressly opt out by sending a notification to info@forwardkeys.com

6. User Rights

You are informed you may exercise at any time right to the portability of your data sent to us, to access, rectify, erase, block and oppose any processing of your personal data by sending an email request to GDPR@forwardkeys.com or by writing to Forward Data S.L. Paseo Alameda 48 B 1-2 46023 Valencia, Spain. Withdrawal will not have retroactive effects but may prevent providing certain services.

You also have the right to lodge a complaint with a supervisory authority, in this case the Spanish Data Protection Agency (Agencia Española de Protección de Datos), C/ Jorge Juan, 6, 28001 Madrid, Spain.

7. Consent

By completing any website form(s) and submitting to us your personal data, or using any credentials to access our platform, you declare to have read and accepted the terms of this Privacy Policy. Without prejudice to the generality of the foregoing, you expressly and unequivocally consent to the collection and processing of your personal data by us in accordance with the indicated purposes and this Privacy Policy. Your consent to personal data collection and processing may be revoked, without retroactive effects, in accordance to Article 7, Paragraph 3, of the EU General Data Protection Regulation 2016/679.

8. General

We reserve the right to amend the terms of this Privacy Policy and will notify you by providing a clear notice of these changes by email or on our website, and in this Privacy Policy. If you continue to use and/or access our Website after such update, you will be deemed to accept the new terms. If you do not accept the update, please notify us and we will terminate any account you may have with us, and remove any of your personal data (except as required to be maintained for legal purposes), and you will not be able to continue to use services to which you have subscribed.

Unless a specific local regulation of mandatory application provides otherwise, the Privacy Policy is governed by the laws of Spain.

ForwardKeys is a trademark of Forward Data S.L.

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